Contact LAADS User Support

For support inquiries related to LAADS Web, please reach us by any of the following methods:

This document provides answers to Frequently-Asked Questions (FAQs) that pertain to MODIS, VIIRS, MAS, and MERIS data and products.

forum.earthdata.nasa.gov

  1. click "Login"
  2. click "Post a New Question"
  3. fill out form and set DAAC to "LAADS"

(also see past LAADS forum questions)

Responses will occur within two business days.

MODAPSUSO@lists.nasa.gov

Sending an email will create a ticket in our tracking system.

Responses will occur within two business days.

1-800-596-8132

Hours of operation: 9 a.m. to 4 p.m. Eastern Standard Time, Monday through Friday

Voicemail is available outside of the normal schedule.

Toll-free - US only

MODAPS User Services
Code 619
Goddard Space Flight Center
8800 Greenbelt Road
Greenbelt, Maryland 20771

Last updated: July 29, 2021